FAQs on Using Convera with IDP
What payment options are available?
Depending on where you are located Convera offers many different payment options including:
|Ali Pay||China Pay||WeChat Pay|
|Union Pay||iDeal||Online Bank Transfer|
Can I pay with my credit card?
Major credit cards are accepted when submitting a payment to select education institutions in Australia, New Zealand, Canada, the United Kingdom, the United States, Singapore, Hong Kong, and Japan. If you are sending a payment to one of these participating institutions, you can use a credit card when completing your transaction online through GlobalPay for Students. This payment method will be displayed as one of the options after selecting your institution in the payment flow.
Payments by UnionPay debit and credit cards are available for students from China, Hong Kong, Japan, and South Korea.
How long will it take for Convera to receive my payment?
This varies depending on the payment method used. If you pay by bank transfer, your payment will typically arrive with Convera within 2-3 days, other payment options may take a little longer.
Is there a fee for using Convera?
No, there is no additional fee as Convera provides services to your education institution and does not act as a payment service provider to you.
Convera’s extensive payment network helps to reduce the risk of unexpected intermediary bank fees.
How does it work?
The payment process varies depending on the payment option that you select.
- Tell us which education institution you are paying if it's not already pre-populated for you.
- Then you will be asked to select the country you are paying from and the types of fees you are paying.
- You will be shown your payment options and the amount owed.
- Enter your student details.
- After this step you will be directed to complete your payment through the provider you selected.
How does Convera help protect my information?
We employ secure socket layer (SSL) encryption technology and display a valid security certificate on every page.
How do you use my information?
Convera uses the information we collect for the purpose of processing your educational payment. We abide by privacy laws globally and have controls in place to safeguard your personal information. We are continuously enhancing our program to help ensure it complies with all relevant laws.
Are credit/debit card payments secure?
Convera’s platform meets the industry standard of 128-bit encryption, and credit card processing is subject to the standard validations and authorisation process operated industry-wide. Security code validation and 3D Secure, an additional security layer for online credit and debit card transactions, are integral to the card authorisation process managed by the Payment Service Provider (PSP).