Every year we carry out the Client Satisfaction Survey (CSS). It allows us to evaluate the services we offer you as part of our ongoing commitment to being a sector leader.
Your feedback is invaluable to help us improve our service. So just how do we use the survey results?
Director of Client Relations and Business Development UK & US, Arlene Griffiths discusses why we carry out the Client Satisfaction Survey and how we use the results.
The survey will go live in early April. In the meantime we will keep you updated.
Why do we ask for your feedback?
What happens with the results of the survey?
What happened after last year's survey results?