IDP Education UK in partnership with Accelerator Solutions Ltd has developed a tailored training programme that will enhance the level of service the UK facing staff across IDP’s global network provide to UK clients.
The training programme aims to further develop our staff's knowledge and understanding of UK clients, their expectations and the environment they operate in.
The training will be delivered in-country early next year, but in preparation for this, a group of 16 IDP staff from across our network will attend an Exceed Expectations "Train the Trainer" event in the UK this coming November.
The “Train the Trainer” week will run from 18-22 November and will primarily be carried out in Cardiff. This week will give our colleagues an opportunity to become acquainted with the material prior to delivering the training to staff in their own region next year. Thursday the 21st of November and Friday the 22nd of November have been dedicated to client involvement where IDP clients the University of Birmingham and Goldsmiths, University of London have kindly agreed to host us for the respective days.
By developing and implementing this training programme, our belief is that clients will experience an increasingly consistent and outstanding service across our Network. IDP is committed to the continual improvement of both the services it provides to clients and our staff’s professional development. We anticipate that clients will benefit both directly and indirectly as a result of this training programme
UK Staff Receive British Council Training
IDP UK Staff recently joined their global colleagues by undertaking the British Council agent training.
The training aims to improve participants’ knowledge of the UK education system and the benefits of studying in the UK. On completion of the training the British Council certifies individuals - confirming their knowledge of the UK.
With the UK team working closely with IDP colleagues in our overseas network, it was imperative that the team had at least the same level of knowledge across all aspects of IDP’s work and that they remain up to date with developments in the UK education sector. The scope of the training ensured that all members of staff increased their knowledge across a wide range of subject areas from regulatory bodies to the current visa rules.
By undertaking the training the team demonstrated their commitment to the high standards of professionalism set within the team and IDP as a whole.
As the UK Team were studying their own education system there was a considerable amount of pressure for the team to do well in the training! All team members were fully committed to the training and IDP UK is pleased to confirm that all UK staff are now British Council certified and passed with distinction.
Biometric Systems Further Tighten IELTS Test Security
The IELTS test partners have announced that biometric systems to verify the identity of test takers have been implemented globally.
Long recognised as a secure, high-stakes test, the IELTS security protocols now incorporate finger scans in jurisdictions where this is permitted, along with high resolution photography. The high resolution photograph captured for each test taker appears on their Test Report Form (TRF).
Developed by the IELTS partners in consultation with security experts, these biometric measures are specifically designed to fit the purpose of high-stakes language testing. Governments accepting IELTS test results have welcomed the measures and positive feedback has also been received from test takers themselves, who appreciate the time that is saved by the use of finger scanning technology to enter test rooms on test day.
“The IELTS approach to test security is proactive. Our tailor-made biometric systems are in use from the test taker’s arrival on test day right through to completion of their test. Admissions staff can access the IELTS verification service website to see for themselves the high resolution photograph we capture of each person who presented for the test,” says John Belleville, IELTS Director at IDP IELTS.
John Gildea, Head of IELTS at the British Council, says, “All necessary steps have been taken to comply with privacy laws and the framework of each local jurisdiction. IELTS is available in more than 900 locations across 130 countries, so the British Council and IDP IELTS have taken a deliberate and respectful approach to implementing these new biometric measures in a manner that is in keeping with the integrity of the IELTS test.”
IELTS test results are trusted by more than 8,000 education institutions, governments, professional registration bodies and employers around the globe to provide accurate and reliable measurement of English language proficiency.
IELTS is jointly owned by the British Council, IDP: IELTS Australia and Cambridge English Language Assessment.