Arlene Griffiths MBA, BSc, FIDM
Director, Client Relations and Business Development UK & US
Arlene runs the UK and US teams and companies that work closely with our clients, such as universities. She is based in Cardiff and was responsible for setting up the UK operation although she now also spends time in our Philadelphia office.
Arlene joined IDP from the British Council where she was Director, Education UK Partnership. Her entry into the education sector came directly before this role when she worked at Cardiff University where she was Head of the International Office. This is a far cry from where she started her career, being one of the few fortunate people to have joined Glaxo Holdings as a Marketing Trainee. The early part of her career was spent in heath care leaving this as Sales & Marketing Director to enter consultancy work. Arlene has also served on company boards.
Head of Client Relations, US
As Head of Client Relations, David is responsible for leading and overseeing all Client Relations Managers (CRMs). This includes strategic planning to achieve acquisition targets and providing insight, training, and leadership to the CRMs to achieve these.
Prior to leading the sales team, David was one of the first Client Relations Managers to be hired for IDP USA in 2009. In these early days, he worked to establish IDP’s US presence by leading its initial portfolio development and representing IDP at conferences around the country. David possesses extensive experience working with colleges and universities across the country and is understanding of their business needs. Prior to IDP, he spent three years with CampusDoor/Lehman Brothers Bank as a university representative in their private student lending division. David is a graduate of Shippensburg University, where he earned his degree in finance.
Head of Marketing Communications and Business Development, UK & US
Martyn works closely with the Client Relationship Team and the overseas network to ensure the ongoing promotion of our US clients. Martyn is also responsible for developing the stakeholder engagement strategy to increase the profile of IDP within the US.
After graduating from Cardiff University with a BA in English Language (Communications) he joined the International Office team. This is where he acquired his interest in international education and also Marketing. This drove him to complete his MSc in Strategic Marketing, from Cardiff University, where he received the prestigious Sir Julian Hodge Prize. Since then Martyn has worked with a number of UK universities, including Cardiff Metropolitan, Bangor, Nottingham where he was Assistant Director of International Office, which meant he was directly responsible for Nottingham's considerable network of overseas offices. Martyn also broadened his horizons by spending time at the British Council where he was Head of Marketing and Communications, for the Education UK Partnership. Martyn joins us from Loughborough Univesity where he is Deputy Director of the International Office. His responsibility in this role included establishing their new London campus which is located on the Olympic London 2012 athletic park.
Client Relations Manager
With over 13 years of experience in the education and technology sectors, Ayanna is constantly sharing creative ways to engage the dynamic environment of international education. Her background includes a number of global posts held such as English Language Instructor (Japan), Global Account Manager (US) and Partner Relations Manager (Canada).
Earlier in her career, Ayanna supported the implementation of large-scale computerized testing systems across five continents for government agencies, private organizations and non-profit institutions.
Over the past five years, Ayanna has focused her expertise in the field of international student recruitment. This work is centered on developing partnerships with higher-education institutions and assisting them with strategic planning in order to reach their enrollment goals. She has earned a BA in Journalism from Washington and Lee University and a certificate in Japanese language from Cornell University.
Client Relations ManagerValeriana (Val) Daily joined IDP in April 2015 a Client Relations Manager. Val brings 4 years experience of working in international recruitment at Full Sail University where her main role was to build and manage their agency network. She has also been an active member of AIRC, being one of the leads in developing their white paper on Best Practices in International Recruitment. She serves clients within the southeastern region of the US as well as parts of New York and Texas and she manages the network relationship between the US CRT and Taiwan, South Korea, and China.
Originally from Milan in Italy, Val now lives in Orlando, Florida with her husband and children. Prior to her involvement in international student recruitment, Val worked many years for one of the world-renowned working environments for customer service, the Disney Corporation, which allowed her to gain great experience in customer service.
Client Relations ManagerRyan Fleming joined IDP Education as a Client Relations Manager in May 2015. As a CRM based in Akron, Ohio, Ryan serves a client portfolio that extends from Massachusetts to Oregon, concentrated in the Midwest and Rocky Mountain regions. He travels frequently to the IDP USA office in Philadelphia and to visit clients and prospects within his territory in support of client acquisition and management goals. He also manages the network relationship between the US CRT and India.
Ryan brings several years of university experience to IDP, having worked previously as a Senior Advisor for International Student & Scholar Services with Kent State University in Kent, Ohio. Ryan holds a Master’s degree in International Affairs from the Pennsylvania State University, and a Bachelor of Arts in Spanish degree from the SUNY University at Buffalo.
Client Relations Manager
Ken is our newest CRM, joining us in September 2016. He has worked with the U.S. Embassy Berlin, the German State Parliament-Erfurt, Niagara University, and the Mayor’s Office in the City of Niagara Falls, NY. In his most recent position, Ken served as a Program Coordinator for Education at Temple University. He holds degrees from both SUNY Buffalo in Buffalo, NY and Brock University in Ontario Canada. Ken’s experiences in Canada, coupled with his study abroad in Germany and South Africa truly helped further establish his passion for international education and educational access in general.
Human Resources Manager
Coryndi joined the team as the Human Resource Management in September 2016. Prior to her starting at IDP, she was the Assistant Director of Human Resource at Rowan College at Gloucester County, New Jersey. Coryndi holds a M.S.M. in Human Resource Management and has been in the field for 5 years. She has a passion to inspire employees and students to succeed. She looks forward to being a part of the growth of IDP Education.
Client Relations Coordinator
Anuttra started as a Client Relations Coordinator in September 2015. She is a native of Bangkok, Thailand, and prior to joining IDP she was a student at Kent State University in Kent, Ohio, where she obtained Bachelor’s and Master’s degrees in Economics and a Master’s degree in Teaching English as a Second Language (TESL).
Anuttra’s role is to support the US CRT by creating reports and analyzing all relevant client related data. She also manages a portfolio of ESL programs, drafts detailed conditional admission documents that delineate specific curriculum and program differences between ESL providers, and articulates those differences to our counselor network.
Basil is a recent graduate of the University of Pennsylvania, where he worked as a student assistant at Penn's International Student and Scholar Services. As a student at UPenn, Basil studied Psychology but his main interest lays within Marketing. His passion for marketing comes from his passion to help people, as he believes that the role of marketing is to inform people of services that improve quality of life.
Basil is very excited to join IDP, and he is looking to expand and offer a more diverse experience for students around the globe.