AI-powered support for your study-abroad journey

From the moment you reach out, IDP’s AI assistant is ready to help 24/7. Unlike generic AI chatbots, IDP’s AI assistant leverages our expertise in education to deliver smarter support and better outcomes for students wanting to study abroad. Available on popular messaging apps like WhatsApp, it offers the following advantages: 

• Speed: The assistant works around the clock to collect your information and keep your application moving.  

• Convenience: No waiting for office hours. Our AI assistant helps you start your study abroad journey anywhere, any time. 

• Accuracy: It captures details correctly the first time. There’s less back-and-forth and fewer delays.  

• Personalisation: By the time you speak with a counsellor, they already have your academic profile, so every conversation can focus on your unique goals. 

The assistant is powered by IDP’s proprietary data, curated from decades of student placements. This ensures the information you receive is reliable and relevant.  

Built with a student-first design, this assistant captured five times more student profiles within 48 hours compared to other digital channels in early trials. That means you get to move faster, and counsellors have everything they need to guide you effectively from the start. 

IDP’s AI assistant simplifies routine tasks like collecting transcripts and basic details, so our counsellors can focus on what truly matters: understanding your goals and guiding you toward the right course and country. By capturing accurate information from the start, our AI assistant makes it easier for us to recommend universities and programs that fit your needs. This not only reduces stress for you but also allows counsellors to spend more time answering your questions, supporting your applications, and preparing you for life abroad. 

For universities, the process is smoother too, with fewer delays and faster responses, giving you clearer next steps. And as we continue to enhance the AI assistant’s abilities, you can look forward to even faster course matching and smarter document handling; all while still having the reassurance of expert human advice every step of the way. 

IDP has a long-standing reputation for responsible data use, and 94% of students worldwide say they highly trust IDP. The assistant follows strict governance and privacy standards, so your information is secure and used only to help you reach your study goals. 

Along with the AI assistant, IDP offers a suite of services that helps you move from dream to destination faster: 

• Counsellor Recommendation Engine – Helps our counsellors match your profile to courses and universities that fit your ambitions, so you get relevant suggestions right away. 

• FastLane – Gives eligible students an “offer-in-principle” from participating institutions almost instantly. Our counsellors then verify documents and provide step-by-step support. FastLane already operates on WhatsApp in nine countries and is expanding to even more regions. 

These tools mean earlier engagement, quicker decisions, and tailored support while keeping you connected to a real person whenever you need it. 

Technology makes your study-abroad journey smoother, but people remain at the heart of it. Every year, hundreds of thousands of students choose IDP for support with applications, counselling, and IELTS test. Our AI tools simply make it easier for our experts to do what they do best: guide you through some of the most important decisions of your life. 

With IDP, you get the best of both worlds. You benefit from smart, AI-driven support that speeds up your journey and caring counsellors who stand beside you from your first enquiry to settling in overseas as an international student.