IDP Helpline, Support & Emergency Help
Need help? We’re always here.
We understand that some questions can’t wait so we created the IDP Helpline – a confidential, 24/7 service.
The Helpline’s trained advisors are ready to take your call on just about anything.
They’ll help you immediately or connect you with the right professionals. The IDP Helpline is here if you:
Are sick and need to speak to a medical professional
Need legal advice relating to work, housing or your education provider
Want to be connected to a professional that can help you manage stress or anxiety
Have questions about your student visa status
Want assistance with lost travel documents
Need to be connected with support to help deal with a serious trauma
Under 18? No problem
If you’re under 18, the IDP Helpline team can arrange to include your parent or guardian on all calls.
Emergency help
For life-threatening or urgent emergencies, call Triple Zero (000) to contact the police, fire brigade or ambulance.
Read our customers reviews
Google I am extremely impressed with the service; it took less than three minutes from the moment I submitted the call request for them to contact me back. Keith was an excellent listener, understanding my needs clearly and providing helpful guidance right away.
Google Very satisfied with the service I received. Ahmed was professional, helpful, and easy to talk to; he handled my inquiry smoothly and made the whole call feel effortless.
Google Good customer service. I just sent an email for inquiry and not less than 5 mins they called me and relay the information I needed. Thanks to Jem.