IDP Helpline, Support & Emergency Help
Need help? We’re always here.
We understand that some questions can’t wait so we created the IDP Helpline – a confidential, 24/7 service.
The Helpline’s trained advisors are ready to take your call on just about anything.
They’ll help you immediately or connect you with the right professionals. The IDP Helpline is here if you:
Are sick and need to speak to a medical professional
Need legal advice relating to work, housing or your education provider
Want to be connected to a professional that can help you manage stress or anxiety
Have questions about your student visa status
Want assistance with lost travel documents
Need to be connected with support to help deal with a serious trauma
Under 18? No problem
If you’re under 18, the IDP Helpline team can arrange to include your parent or guardian on all calls.
Emergency help
For life-threatening or urgent emergencies, call Triple Zero (000) to contact the police, fire brigade or ambulance.
Read our customers reviews
Google Anna’s professionalism, responsiveness, and willingness to extend support beyond regular working hours were exceptional, playing a pivotal role in ensuring I could commence my studies in Australia after visa setbacks.
Google Anna Sriyapala always went the extra mile and offered advice even outside of her work hours for my Australian PhD application and visa. I highly recommend her to facilitate any university or visa application.
Google Anna in particular was quick, super helpful, and assisted me even outside work hours. Hanan was also very supportive in making last minute visa requirements.