Test Date Transfer, Cancellation and Refund Policy
Download your Date Transfer, Cancellation & Refund form here.
Note: When submitting the form, please attach all appropriate documentation and/or evidence.
I want to change my IELTS test date.
Test Date Transfer
More than 5-weeks before the test date*
Candidate can change their test date for free.
Less than 5-weeks before the test date*
Candidates can change their test date but an admin fee of 25% of the test fee will be charged. *All test date changes will be subjected to approval and candidates are required to provide supporting documents.
I missed my IELTS test.
Missed the test date
Candidates may change their test date only once for free if they are able to provide evidence, within 5 working days, explaining their reason for being unable to sit for the test within 5 working days. All cases will also be considered on a case-by-case basis.
Examples are as follows:
- Medical Certification
- Hospitalisation (Personal or family member)
Failure to appear for the test without notification is considered as a cancellation, thus no refund will be issued, and you must register and pay again if you wish to take the test on another date.
I want to cancel my IELTS test.
More than 5-weeks before the test date
Candidates will receive a refund (less a 25% administrative fee).
Less than 5-weeks before of the test date
Candidates may change their test date for free if they are able to provide evidence, within 5 working days, explaining their inabiility to sit for the test.
Examples are as follows:
- Serious Illness - hospital admission or serious injury
- Loss or Bereavement - death of a close family member
- Hardship/Trauma - victim of a crime, victim of a traffic accident
- Military Service
If the refund request has been approved, candidate will be notified via email together with a refund request form that will require the candidate to fill-in with their bank details. Processing of refund will take around three to four weeks.
Please note that requests are subjected for verification prior to approval or rejection.
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