Test Date Transfer, Cancellation and Refund Policy

Test Date Transfer

More than 5-weeks before the test date

Candidate can change their test date for free.

Less than 5-weeks before the test date

Candidates can change their test date but an admin fee of 25% of the test fee will be charged.

Missed the test date

Candidates may change their test date for free if they are able to provide evidence, within 5 working days, explaining their reason for being unable to sit for the test within 5 working days.

Examples are as follows:

• Medical Certification
• Hospitalisation (Personal or family member)
• COVID-19 Related

Failure to appear for the test without notification is considered as a cancellation, thus no refund will be issued, and you must register and pay again if you wish to take the test on another date.

Test Cancellations

More than 5-weeks before the test date

Candidates will receive a refund (less a 25% administrative fee).

Less than 5-weeks before of the test date

Candidates may change their test date for free if they are able to provide evidence, within 5 working days, explaining their inabiility to sit for the test.

Examples are as follows:

• Serious Illness - hospital admission or serious injury
• Loss or Bereavement - death of a close family member
• Hardship/Trauma - victim of a crime, victim of a traffic accident
• Military Service

If the refund request has been approved, candidate will be notified via email together with a refund request form that will require the candidate to fill-in with their bank details. Processing of refund will take around three to four weeks. 

Please note that requests are subjected for verification prior to approval or rejection.