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Test Date Transfer, Cancellation and Refund Policy
Download your Date Transfer, Cancellation & Refund form here.
Note: When submitting the form, please attach all appropriate documentation and/or evidence.
I want to change my IELTS test date.
Test Date Transfer
More than 5-weeks before the test date
Candidate can change their test date for free.
Less than 5-weeks before the test date
Candidates can change their test date but an admin fee of 25% of the test fee will be charged.
I missed my IELTS test.
Missed the test date
Candidates may change their test date for free if they are able to provide evidence, within 5 working days, explaining their reason for being unable to sit for the test within 5 working days.
Examples are as follows:
- Medical Certification
- Hospitalisation (Personal or family member)
- COVID-19 Related
Failure to appear for the test without notification is considered as a cancellation, thus no refund will be issued, and you must register and pay again if you wish to take the test on another date.
I want to cancel my IELTS test.
Test Cancellations
More than 5-weeks before the test date
Candidates will receive a refund (less a 25% administrative fee).
Less than 5-weeks before of the test date
Candidates may change their test date for free if they are able to provide evidence, within 5 working days, explaining their inabiility to sit for the test.
Examples are as follows:
- Serious Illness - hospital admission or serious injury
- Loss or Bereavement - death of a close family member
- Hardship/Trauma - victim of a crime, victim of a traffic accident
- Military Service
If the refund request has been approved, candidate will be notified via email together with a refund request form that will require the candidate to fill-in with their bank details. Processing of refund will take around three to four weeks.
Please note that requests are subjected for verification prior to approval or rejection.
Find out more IELTS Information
- Book IELTS Test
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- What is IELTS
- Why Take IELTS With IDP
- Computer-delivered IELTS
- Academic Reading and Writing Tests
- General Reading and Writing Tests
- Listening Practice Tests
- Download IELTS Forms
- Enquiry on Results
- IELTS Familiarisation Test
- IELTS FAQ
- Hear The Difference with IELTS Listening
- Support
- IELTS Test Venue
- Master Online Preparation
How to Prepare for IELTS
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