Test Date Transfer, Cancellation and Refund Policy
Request for Cancellation or Postponement of your IELTS test must be made strictly five weeks before the test date.
Cancellation more than five weeks ahead of the test date?
You will receive a refund (less a 25% administrative fee)
Cancellation less than five weeks ahead of the test date?
You will receive no refund. Candidates seeking cancellation or transfer within the 5-week period prior to the test date, or those who fail to appear for their scheduled test, can receive a refund (less a 25% administrative fee) only if, they can provide evidence within five days that their ability to sit for the test will be or has been affected by serious illness or cause:
- Serious Illness - hospital admission or serious injury
- Loss or Bereavement - death of a close family member
- Hardship/Trauma - victim of a crime, victim of a traffic accident
- Military Service
You must complete a "Request for Refund" or "Test Day Transfer Form", and attach appropriate documentation and/or evidence; such as medical certificate from a qualified medical parctitioner, a death notice or certificate or a police report.
Request for a test date transfer will require a processing fee which is 25% of your current test fee.
If the refund request has been approved, candidate will be notified via email together with a refund request form that will require the candidate to fill-in with their bank details. Processing of refund will takes around three to four weeks.
* Please note that both request is subject for verification prior to approval or rejection.
Failure to appear for the test?
Failure to appear for the test without notification is considered a cancellation, no refund will be issued, and you must register and pay again if you wish to take the test on another date.
Download your Postponement, Cancellation, Refund form below:
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